Overview
What is Nextiva Business Phone Service?
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
Satisfied Customer
Rough Start but worth the time
Happy to Find Nextiva Business Phone Service
Great Service
Nextiva Business Phone Service - Great Value
Solid Phone Service at a fraction of the cost of POTS
Our company has been using Nextiva Phones for over 8 years and we are extremely satisified customers!
Nextiva Business Phone Service, Cloud Communications Essential: Reliable and Easy To Set Up
Competent VoIP Business Solution with Competent Customer Service Support
Nextiva Customer Service Gets 5 Stars
Altoona School upgrades to Nextiva
Nextiva is the way to go
Nextiva makes us more productive
Good service for a business
TrustRadius Insights
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (203)9.494%
- Call reports (172)9.292%
- Call recording (173)9.191%
- Message alerts (202)9.191%
Reviewer Pros & Cons
Pricing
Essential
$23.95
Professional
$27.95
Enterprise
$37.95
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $18.95 per month
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 9.4Hosted PBX(93) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 9.4Multi-level Interactive Voice Response (IVR)(110) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.8User templates(127) Ratings
Create and apply batch configurations to multiple users at once
- 9.2Call reports(172) Ratings
Historical call analysis and trending metrics
- 9.4Directory of employee names(169) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 9.4Answering rules(203) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 9.1Call recording(173) Ratings
Automatic recording of inbound and outbound calls
- 9.2Call park(161) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 9.1Call screening(164) Ratings
Ability to block numbers or send calls directly to voicemail
- 9.1Message alerts(202) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 8.7Video conferencing(75) Ratings
Built-in video conferencing capabilities
- 9.2Audio conferencing(135) Ratings
Audio conferencing credentials for all on the system.
- 8.4Video screen sharing(64) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8.7Instant messaging(105) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8.8Mobile app for iOS(165) Ratings
App for iPhone and iPad
- 8.6Mobile app for Android(135) Ratings
Android app
Product Details
- About
- Integrations
- Tech Details
- FAQs
What is Nextiva Business Phone Service?
Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software
Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software
Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features
Nextiva Business Phone Service Integrations
Nextiva Business Phone Service Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(279)Community Insights
- Business Problems Solved
- Pros
- Cons
Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. Users find Nextiva's software easy to understand and use, with knowledgeable support staff who address customer needs and wants. The reporting features of Nextiva's service are highly regarded, allowing users to identify call patterns and abandoned calls and make necessary changes.
One of the key use cases of Nextiva's Business Phone Service is its ability to meet the communication needs of businesses on the go. Users appreciate being able to communicate using various devices such as desk phones, online apps, and phone apps. This flexibility is particularly beneficial for small businesses, providing them with call recording capabilities, auto attendants, and call routing features. Additionally, Nextiva's Business Phone Service Application is praised for its convenience, allowing users to handle incoming and outgoing business calls directly from their cell phones.
Overall, Nextiva's service has been commended for its competitive pricing, improvements over the years, and the convenience it offers for communication. It has helped businesses save costs and provide added functionality while delivering reliable service and excellent customer support. Though some users have reported occasional technical glitches and fluctuations in video call quality that could be improved, the overall satisfaction with Nextiva's service is high due to its user-friendly interface, prompt support, and cost-effective solutions.
Excellent Customer Service: Many users have praised Nextiva for having one of the best customer service teams in the industry, with reviewers stating that they were able to easily reach a representative and have their issues resolved quickly.
Intuitive Softphone: Users found Nextiva's softphone for desktop and mobile devices to be intuitive and easy to use. This convenience allowed them to make and receive calls effortlessly, contributing to a seamless communication experience.
Flexible Product Offerings: Nextiva offers multiple products tailored to different business needs, which users appreciated for its flexibility. Whether it was meeting specific requirements or scaling their operations, reviewers felt that Nextiva provided suitable solutions for their businesses.
Customer Support: Users have expressed dissatisfaction with Nextiva's customer support, citing long wait times for assistance and ineffective responses from the staff. Some users have reported frustration with the lack of quick response and urged for improvements in both response time and the effectiveness of technical support.
Software User Interface: Several users have found Nextiva's software user interface to be confusing and lacking in explanations or help. They have encountered difficulties navigating the interface and understanding its features, emphasizing the need for a more intuitive and informative design.
Pricing Clarity: Nextiva's pricing structure has been described as confusing by users, who feel that there is a lack of transparency regarding costs and plan options. Users have suggested enhancements in pricing clarity, such as providing clearer information about charges and offering more detailed explanations of different plans available.
Attribute Ratings
Reviews
(1-25 of 238)We Saved alot of money with Nextiva!
- Explained how the transfer process works first
- worked with us to get our numbers ported over from Frontier
- System was easy to use and modify as we made changes after setup
- the lack of contracts is what put us over the top with Nextiva
- The only issue we had was once we decided on Nextive it took a few weeks to get our numbers ported over
Satisfied Customer
- Excellent customer service
- Outstanding technical support
- Make our business easy to manage
- Corrections to many software glitches were taken care
- I can't think of anything else.
Rough Start but worth the time
Once the implemtation occured, there were few snags, and we hit the ground running. Any sort of issues that we encountered we were able to quickly change or fix by logging in to software and managing through the basic web site and just messing around in the various screens. Customer service was easy to get to most times and did not have long waits and we have not had a time when service has been down unless the internet was down locally through our own internet service provider in our direct neighborhood.
- Customer Service
- Easy to use website
- call flow management
- initial implementation
- timeframe of service start up
Happy to Find Nextiva Business Phone Service
Anytime we ever had a small issue or question, Nextiva Business Phone Service support has been very helpful. This is definitely a product I would recommend.
- No hardware needed
- Ease of use
- Call clarity is very good
- Customer service is very helpful
- There is a learning curve to setting up the callflow for your business
- Every now and then the system is down
Great Service
Thank you!
- Transferring Calls
- Phone Recording
- Easy App
- Make faster wait
We don't like with the recorded line it has the recording but then it has some recording from Nextiva Business Phone Service you cant delete!
Nextiva Business Phone Service - Great Value
- Allows for use of voice from multiple devices
- Has an economical pricing plan
- They have excellent tech support
- Some settings needed to be adjusted after porting lines over
Solid Phone Service at a fraction of the cost of POTS
- Reliable
- Voice Mail (auto attendant)
- Remote Access
- Customer service
- Fax module could use improvement
- Outgoing faxes should reflect time zone where the fax originated, rather than using MST
Our company has been using Nextiva Phones for over 8 years and we are extremely satisified customers!
- The sound is very clear.
- Transferring calls are very simple.
- I was able to set up all the phones myself, and I programmed them with ease.
- They are sleek looking and add nice flair to the office.
- Honestly, I cannot think of anything.
Nextiva Business Phone Service, Cloud Communications Essential: Reliable and Easy To Set Up
- Ease of use
- Reliable technical support
- Value and Affordability
- Larger audio file hosting capability
- Call Greeting
- Forward Calls to another phone like cell phone
- Place calls from contacts within Nextiva Business Phone Service and other contacts
- Allow programming of speed dial on desktop
- Screens are too shiny and reflect overhead light
- Simpler GUI, less steps to do things like forward phone, one button perhaps
Nextiva Customer Service Gets 5 Stars
- Customer service
- Prompt response to inquiries
- Stable service platform
- App with good features
- Can't think of a thing!
Altoona School upgrades to Nextiva
- Customer support
- Reliability
- There is nothign I would change
Nextiva is the way to go
- Voicemail
- Texting
- Call quality
- Cheaper pricing
- Cell phone sales
- Business logo addition
Nextiva makes us more productive
- Intuitive administration
- Voicemail to text delivered to email
- Softphone setup
- Management of texting app
- would rather see 4 digit exts instead of DD
- auto-update directory when new phones are added
A couple programs love the voicemail to text in email option.
Have not had luck with the texting app on smartphones ..... too many hoops to jump through since the law changed about business texting.
Good service for a business
- easy to see messages
- easy to make and receive calls
- can text to the company main number.
- new app
Great service, easy to use
- Fast connection
- easy app
- we get our own number
Great Service
- Great customer service
- Great features
- Ease of use
Nextiva is THE business communications solution
- Quick delivery of systems
- Number porting support
- Excellent technical support team
- Longer than expected wait time for support chat service
As promised
- Good sales support
- Good technical service support
- Clear phone calls.
- Their web based admin is usable and works well with no glitches but would appreciate a facelift as far as layout.
Easy to use
- Easy to use
- Reliable
- Fair rate
- So far so good
- Monitoring
- More Metrics
Great Product
- support
- updates
- instant messaging
- recording calls
- PRICE!
- cell phone app could use a little work
- IM on cell phones would be helpful
- voice mails could be easier to maintain
Automotive Industry friendly phone system
- Coordinating phone systems to users
- Support for issues are taken care of in a timely manner
- Staff are really easy to work with
Purchase Nextiva Now!
- Voice calls
- Sending SMS
- Voice messages
- Accuracy of transcription (voice messages)
- Sometimes unknown errors
- Sometimes but very few (Late receiving messages)
Nextiva Business Phone Service is Great
- VOIP Service is reliable
- User Friendly Features
- Voicemails are also emailed to you
- Setup is quick and easy
- Nextiva One App could be improved by adding features
- Nextiva Business Phone Service phone selection could be improved
the Migration to Nextiva Business Phone Service
with Nextiva Business Phone Service we we saved a lot with more features, great service, and free technical support.
- Easy Auto Attendant setup and call flow
- Free Technical support and quick response
- multi platform phone device, descktop app, and mobile app
- provide Admin with more access to the backend setup
You can connect phone devices on different LAN/VLAN without any issue